Meet Liz, Steering Group member

Liz has over 20 years’ experience working in the housing sector and is currently Director of Homes and Places at Yorkshire Housing where she is strategic lead on the development of the Homes and Places Directorate, ensuring the organisation delivers a customer obsessed service that provides value for money.

It’s this ‘customer obsession that has driven Liz throughout her career, always aiming for every social housing customer to have a place they’re proud to call home. Liz is not afraid to hold up a mirror to housing providers and advise on where tenant engagement can be improved, and communities can thrive.

An ambassador for the often over-looked repairs sector, which has seen a significant surge in complaints across the UK since COVID, Liz firmly believes that residents’ voices need to be heard. As a sector, we should never forget that they are the customer and through collaborative working and knowledge-sharing through Direct Works, Liz is to the ‘go-to’ person for help on front line services with extensive advice on how housing providers can ensure that whenever their operatives leave a home, they are leaving a resident who feels happy and that their problem has been resolved.

We’re also delighted that Liz O’Connor will be presenting on the impact of Decent Homes on repairs and maintenance at the Direct Works Live Seminar: Efficiency & Value for Money at King’s House Conference Centre, Manchester on Tuesday 5th March.