Applications open for Direct Works Awards!

Applications for the Direct Works Awards 2023 are now open!

The Direct Works Awards are an exciting opportunity to recognise and reward our colleagues on a national scale.

This year’s awards ceremony welcomes two new categories!

To nominate your colleagues, download and complete the applications below and submit to

Apprentice of the Year Award Application

Any apprentice in any trade or skill base, currently in or at the end of their training. They demonstrate enthusiasm in their role and a thirst for knowledge and development; they may have had to overcome adversity, but they continue to have an appetite for personal growth and show great potential for the future.

Customer Experience Award Application

This person has contributed to or introduced an initiative to raise the standard of customer experience for your organisation. They will have consistently placed tenants at the core of their decision-making process, ensuring that their needs, voices and aspirations are central to the organisation’s mission. They’ll have skillfully utilised tenant insights and feedback to shape and guide initiatives, policies, and practices, with a focus on continuous improvement and responsiveness to tenant concerns.

Innovation Repairs and Maintenance Award Application

This person has taken an innovative approach to maintenance and repairs through implementing effective strategies for optimising the workforce, harnessing emerging technologies to streamline and enhance the repair and maintenance process and demonstrating a proactive approach to incorporating new products and techniques that are environmentally friendly, cost-effective, and improve the overall quality of repairs and maintenance services. They will also have a track record of delivering tangible, positive outcomes for both your organisation and tenants.

Inspirational Employee Award Application

This person is dynamic, focused, a great communicator, a sharer of knowledge, and has the energy and drive to display outstanding leadership and develop an understanding of your company’s core values. They inspire others and are company and customer-focused, demonstrating commercial acumen in their role no matter their operating level. They provide excellent service and collaboratively achieve remarkable results by inspiring others.

Team of the Year Award Application

Any operational team that has delivered innovation, contributed to efficiencies within the organisation, developed themselves and others and is tireless in their quest to improve the service delivered to residents and other teams. They are team players and have a strong ethos of focusing on excellent customer service.

The deadline to submit award nominations is Friday 29th September.

The award winners will be announced at our Direct Works Awards evening on Wednesday 1 November at the Manchester Piccadilly Hotel. Our Live Seminar will take place the following day on Thursday 2 November at the same venue.

Tickets to the awards evening include a 3-course meal in the Piccadilly Suite, access to a private bar and an after-ceremony party with music and dancing!